Utilities and Housing

Emergency Assistance Program

The Emergency Assistance Program (EAP) allows income-eligible residential customers to access immediate, emergency assistance to reduce their past due balance. EAP offers up to $980 annually to reduce past due utility bills. The application process can be completed fully online, including uploading any required documentation.

Seattle Public Utilities

How it works

Step 1: Check your eligibility for EAP using the 2022 Eligibility Requirements below.

Step 2: Complete the Online Enrollment Form.

Step 3: Your application will be reviewed and processed.

Step 4: If your application meets the eligibility requirements, a credit will be applied to your Seattle Public Utilities account. Please note, once approved, that the credit should appear on your next bill.

Step 5: You may be contacted if there are questions about your application.

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  • You have a Seattle Public Utilities bill in your name or, if you rent, your City Light account is in your name.
  • Your property is a single-family residence.
  • Your total household income in the most recent full month prior to applying matches the table below OR you currently receive SNAP benefits OR are enrolled in the Utility Discount Program.
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1$3750
2$4903
3$6057
4$7211
5$8365
6$9518
7$9735
8$9952
9$10169
10$10386

Stuff you'll need

  • Seattle Public Utilities or City Light account number and primary name on the account
  • Income documentation for everyone 18 years and older living in your household
  • Government-issued identification for everyone 18 years and older living in your household

Questions?

Call: (206) 684-3000

Learn more

How to apply

First-time applicants can apply for the Emergency Assistance Program by completing the online enrollment form.

Apply online:

Online Enrollment Form

Printable application form:

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Apply by email:

spucustomerservice@seattle.gov

Apply by mail:

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Apply by phone:

(206) 684-3000

Apply in-person

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Apply by fax:

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